Terms & Conditions
Effective Date: May 20, 2026
Welcome to Indocraft Impex. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, and any related content provided by Indocraft Impex. By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our related policies, including our Privacy Policy and Return & Refund Policy.
If you do not agree with any part of these Terms, please discontinue use of our website immediately.
1. About Indocraft Impex
Indocraft Impex is an online platform dedicated to offering premium handcrafted products, home décor items, decorative accessories, and artisan-made goods inspired by India’s rich cultural heritage. We work with skilled artisans and craft communities to deliver authentic products that combine traditional craftsmanship with contemporary design.
2. Eligibility to Use the Website
By using this website, you represent and warrant that:
You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
All information provided by you is accurate, complete, and up to date.
Your use of the website does not violate any applicable law or regulation.
We reserve the right to refuse service, suspend accounts, or cancel orders if any information provided is found to be false or misleading.
3. Account Registration and Security
To access certain features, you may be required to create an account.
You agree to:
Provide accurate and current information during registration.
Maintain the confidentiality of your login credentials.
Accept responsibility for all activities that occur under your account.
Notify us immediately if you suspect unauthorized use of your account.
Indocraft Impex is not liable for any loss resulting from unauthorized use of your account due to your failure to safeguard your credentials.
4. Product Information and Handmade Variations
We strive to present our products as accurately as possible through descriptions, dimensions, and photographs.
Because many of our products are handmade:
Slight variations in size, color, finish, texture, and design are natural.
Minor irregularities are part of the authentic handcrafted process.
Actual colors may differ slightly due to monitor and lighting differences.
These characteristics are not considered defects and add to the uniqueness of each piece.
5. Pricing and Currency
All prices displayed on the website are listed in Indian Rupees (INR), unless stated otherwise.
Prices may be updated at any time without prior notice.
Taxes, shipping fees, and other applicable charges will be shown during checkout.
We reserve the right to correct pricing errors and cancel affected orders.
If a pricing error is discovered after your order is placed, we may contact you with the option to reconfirm or cancel the order.
6. Payment Terms
We accept secure payments through approved payment gateways and methods available on our website.
By making a purchase, you confirm that:
You are authorized to use the selected payment method.
Payment information provided is accurate.
Sufficient funds are available.
Orders will only be processed after successful payment authorization. In case of failed or suspicious transactions, we may delay, cancel, or request additional verification.
7. Order Confirmation and Acceptance
Once an order is placed, you will receive an email confirming receipt of your order request. This confirmation does not guarantee acceptance.
We reserve the right to reject or cancel orders for reasons including:
Product unavailability
Errors in pricing or product information
Payment authorization issues
Suspected fraudulent activity
Delivery restrictions
If payment has already been made, any eligible amount will be refunded according to our Refund Policy.
8. Order Cancellation by Customer
Customers may request order cancellation before dispatch.
After shipment, cancellation requests